HellaYella
New member
nah, buddy...my store has a great rapport with all the customers, but the thing I have with other GNC stores is that they FAIL to educate the consumers about the proper usage of products, thus resulting in a higher number of returns... Alot of people buy at other franchises and try to return at my store, but what I suggest is that they return it at their POINT OF PURCHASE store, because the information needed to process the return will be traced backed to the original seller...For managers, too much returns = not enough sales rapport with the consumer = bad customer service...
That's why when a customer shops from protein, I generally tell them that proteins are mostly either egg/milk/soy based and that we have not have that technology to turn them mysteriously into BASKINS ROBBINS 31 FLAOVRS...I think that honesty is the key...
As for the customers, I also think that they should hold on to their end of the deal...I have had customers put caspsules of 'I DON'T KNOW WHAT' and try to pull it off as Xenadrine and tell me that the stuff sucks...What I do then is open up a real bottle of Xenadrine in front of them and refute their statement...It really shuts them up real quick...Being honestly dissatisfied with the products is one thing, but outright lying to get something for free is another...
That's why when a customer shops from protein, I generally tell them that proteins are mostly either egg/milk/soy based and that we have not have that technology to turn them mysteriously into BASKINS ROBBINS 31 FLAOVRS...I think that honesty is the key...
As for the customers, I also think that they should hold on to their end of the deal...I have had customers put caspsules of 'I DON'T KNOW WHAT' and try to pull it off as Xenadrine and tell me that the stuff sucks...What I do then is open up a real bottle of Xenadrine in front of them and refute their statement...It really shuts them up real quick...Being honestly dissatisfied with the products is one thing, but outright lying to get something for free is another...