Have anybody have they package lost by USPS

I called USPS ..after holding for 45mins I got to talk to someone, told them I had tracking and needed to correct the address and she wouldn't do it.
 
I called USPS ..after holding for 45mins I got to talk to someone, told them I had tracking and needed to correct the address and she wouldn't do it.
That's not common at all. I'd say it's probably happened to me 4-5 times in the last 3 years. Every time I had no issue re-routing the package to myself.
 
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